Code of Conduct
We want everyone at CAMRA festivals to enjoy beer, cider and perry in a welcoming and inclusive environment.
That’s why we have introduced our new Festival Code of Conduct, so that:
- People know how they can complain if they are subject to, or observe, unacceptable behaviour.
- Our festival stewards can take robust action if they find that someone has behaved in an unacceptable way.
- We can collect wider feedback about the festival experience, to keep improving in the future.
The Great British Beer Festival is one of the biggest, most exciting and well-known events in the beer and cider world. Organised by the Campaign for Real Ale (CAMRA) it brings hundreds of UK beers, international beers and real ciders and perries under the iconic Olympia London roof.
Beer is great, cider and perry are great, and festivals should be a fun place for everyone to enjoy them.
CAMRA welcomes all visitors to our festival and seeks to provide an inclusive and welcoming environment in which to enjoy beer and cider, regardless of gender, sexual orientation, race, religion, disabilities or socio/economic status.
In attending this festival, visitors, volunteers and external company representatives working at the festival are agreeing to treat each other fairly and with respect.
Comments or behaviour which discriminate against, harass, or demean others will not be tolerated.
Breweries, cider producers and other vendors represented at the festival must also agree not to use discriminatory marketing to promote their products. Any such material will not be permitted and may be removed from the event.
Anyone who experiences or witnesses comments or behaviour contrary to this Code of Conduct should report it by either:
- Speaking to one of the festival stewards, who will be briefed on handling and reporting complaints
- Reporting the incident at the designated ‘Feedback and Complaints’ point, which will be signposted on posters at the festival
- Using the ‘Feedback and Complaints’ form on the CAMRA website.
The more quickly an incident is reported on site, the greater chance there is to identify those involved and resolve the situation.
Those found to be in breach of this Code may face an official warning about behaviour or removal from the festival.
Members of CAMRA found to be in breach of this Code may also be subject to CAMRA’s disciplinary procedures, which can result in expulsion and barring from the Campaign.
Finally, we want to make our festivals as fun, welcoming, accessible and inclusive as possible. If you want to suggest improvements, or let us know what we are doing well, please email events@camra.org.uk
