FAQs

For venue related queries including parking and accessibility please see Olympia London’s website.

Will there be bag searches?

Yes, we will be conducting bag searches at the entrance to the festival. Please note, we will also be conducting random body searches which will be carried out by same-sex staff.

How can I pay at the bars?

All the bars will only accept contactless or tokens as payment. If you want to use cash then we have two token stands (one in each hall) that you can buy tokens with cash for use at the bars

Is there a smoking area?

Yes, there is a dedicated outdoor smoking area. You can swap your current glass/drink for a numbered token and leave it with one of our Stewards to keep it safe as you cannot take glasses outside.

Can I leave and come back in the same day?

We do allow you to leave and come back on the same day but please make sure that you have spoken to a team member on the door before leaving to receive your pass out. There is no readmission after the last admission times. Last entry is 30 minutes before closing.

I'm a CAMRA member, how do I purchase discounted tickets?

To get your CAMRA discount on your tickets you will need to enter your unlock code at the bottom of the ticket list. This will reveal the discounted Member ticket. Your unlock code has been emailed to you – if you haven’t received this please contact events@camra.org.uk with your membership number. The unlock code is not the same as your membership number. You will also find the unlock code on the Events page member only section of the CAMRA website.

What's the ticket refund policy?

Unfortunately no refunds can be issued on advanced tickets. 

I've ordered my ticket but haven't received the email?

Please check your spam folder. If nothing is there please email events@camra.org.uk with your details.

Are under 18s allowed/can I bring my child?

Due to the ongoing renovations at Olympia London the festival is operating with a slightly smaller footprint which means we are unable to fit the family room into this years event. This means for 2022 we won’t be allowing access to anyone under the age of 18. Age checks will be carried out at the entrance if you are lucky enough to look younger than 18.

Disability access - is there allocated seating?

Unfortunately, we do not have any allocated seating, but there is plenty of seating available, please refer to the site plan for more information. Alternatively, our VIP ticketed seating will be situated on the first floor and is accessible by lift.

Does Olympia London provide disabled access?

Yes, Olympia London offers full access for everyone to enjoy the festival. Find out more about Olympia London’s facilities here.

Can I get a ticket for my essential companion?

Any guest requiring an essential carer/companion in order to attend can get one free ticket, which is issued at the door.

Is the festival dog friendly?

Unfortunately, only assistance dogs are allowed into the festival.

Can I bring my own chair?

Yes, however we advise that these be small stools like you might use to go fishing. If you bring anything bigger, we do reserve the right to remove these and hold them in storage until you exit the festival.

What's Ask for Angela?

Ask for Angela is an innovative campaign enabling those who feel vulnerable in pubs and clubs to discreetly approach a member of staff and request assistance. The scheme will be available at this year’s Great British Beer Festival. The ‘Ask for Angela’ initiative aims to reduce sexual violence and vulnerability by providing visitors to the festival with a non-descript phrase they can use to gain assistance from staff members in order to be separated from the company of someone with whom they feel unsafe due to that person’s actions, words or behaviour.

Can I keep my festival glass?

Your festival glass is included as part of your ticket purchase and is non refundable so you will be able to take it home with you when you leave.

Are there soft drinks available at the festival?

Yes there will be various soft drinks available from the food stalls along with a dedicated coffee stall.

Will there be water at the bars to rinse my glass out?

There will be various water points throughout the festival situated at the front of the bars for you to clean your glass and have a drink of water. If you’re not sure where your nearest water point is then please ask at a bar.

How much are beers at the festival?

Our beers usually range from £3.60 to £10.00 per pint. £10?! Don’t worry, the more expensive beers have a high alcohol content and are served in smaller measures. Beers can be purchased in third, half or full pint measures.

Where can I get allergen information on the beers?

All of our bar staff will be able to provide allergen information on the beers they are serving. Where possible we will make information available in advance with our online beer lists, but we strongly advise that you ask on site at the bar.

Is the festival open to the public on Tuesday 2 August?

The festival’s Trade Session takes place between 12:00 – 17:00 on Tuesday and is for members of the trade only. The festival is open to members of the public from 17:00 – 22:30. Season ticket holders will gain entry to the trade session.

When does the famous Hat Day take place?

Hat Day will take place on Thursday 4th August!

What are the opening times of GBBF?

Tuesday 2 August – 12:00 17:00 (Trade Session)
Tuesday 2 August – 17:00 – 22:30 (Public Session)
Wednesday 3 August – 12:00 – 22:30
Thursday 4 August – 12:00 – 22:30
Friday 5 August – 12:00 – 22:30
Saturday 6 August – 12:00 – 19:00
Last Admission: half an hour before close.

 

 

Will there be a Family Room this year?

We will not be providing a Family room at this years festival and have implemented an age minimum of 18 for entry.